Phantom Troubleshooting

Phantom Troubleshooting – Sage Control

Error Codes

Soft Lockout

• 2
• 3
• 7
• 8
• 10
• 11
• 13
• 14
• 15
• 16
• 17
• 27
• 28 or 53
• 54

Hard Lockout

• 4
• 6
• 12
• 18
• 19
• 20
• 21
• 22
• 23
• 24
• 25
• 26
• 27
• 54

Component Troubleshooting

1. Gas Valves
2. Inducer Fan
3. Sump Pressure Switch
4. Air Proving Switch
5. Display Problems
6. Flow Switch
7. 24Vac Transformer
8. Troubleshooting Circulators
9. Sage Control
   a. No green light on Sage control
   b. Boiler not firing on a demand
   c. Troubleshooting with Display

IWH Hot Water Tank Problems

1. Tank Running out of Hot Water
2. DHW Circulator not running

Combi Problems

1. DHW takes too Long to get hot
2. DHW not hot enough
3. Water Starts hot, runs cool quickly

Central Heat Troubleshooting

1. Outdoor Reset or Not Enough Heat Problems
2. Boiler Short Cycling
3. CH Circulator not running

Fuel Related Problems

1. Combustion Noises
2. Boiler does not light or lights and goes out immediately

To add a specific problem to the troubleshooting tree, report an error or suggestions please contact techsupport@velocityboilerworks.com