IMPORTANT SAFETY INFORMATION
Notice of PRODUCT MODIFICATIONS REQUIRED
To: Owners of the following Crown Aruba IV models above 2000 ft:
It has come to our attention that under certain circumstances the above boilers installed above 2000 ft. altitude could fail to shut off if the vent system is blocked resulting in the emission of products of combustion into the space around the boiler and a carbon monoxide poisoning or asphyxiation hazard. Although no incidents or issues have been reported, it is important that these units receive a field modification as soon as available.
How do I know if my is included in this field action?
• Models AWR280BNST3P8U and AWR280ENST2P8U installed below 7000 ft. ARE NOT included in this field action.
• All other models installed above 2000 ft, as well as AWR280BNST3P8U and AWR280ENST2P8U installed above 7000 ft ARE part of this field action and will require modification with a repair kit.
Can I continue to use my boiler?
Homeowners may continue to use all of the above listed boilers as normal. Homeowners should pursue modification with the altitude kit if their boiler is part of this field action. Crown Boiler recommends that every home have CO (carbon monoxide) alarms installed and operating regardless of altitude or coverage under this recall.
Has the CPSC (Consumer Products Safety Commission) been notified of this issue?
Yes. Out of an abundance of caution and with customer safety as top priority, we are notifying CPSC of this issue.
What has to be done to my boiler?
This field modification requires minor changes to the boiler. These modifications must only be done by a qualified installing/servicing contractor. We recommend that this field action be performed as soon as possible.
What do I do next?
Your installing contractor or other qualified contractor will need to schedule an appointment to perform these modifications. They will take approximately 1 hour to perform. NOTE: This modification must be performed by a qualified contractor and is being provided at no cost to you.
We recommend that this field action be performed as soon as possible. We also recommend that if your contractor has not contacted you in regard to this field action that you call your contractor and arrange an appointment for this work.
Should you have any questions concerning this situation, please feel free to contact us by email at AKP@velocityboilerworks.com, or call us at our toll free customer service number of 888-583-5624.
Thank you for your cooperation and we apologize for any inconvenience this might cause you.
